Many requests for lender statements and screenshots have been presented without satisfactory development. The problem continues to be resolved efficiently.

The participant from Netherlands has been suffering from withdrawal problems for that past 2 months. A great number of attempts to withdraw a sum of €5000 by means of several modes stay unsuccessful. The complaint was resolved since the player acquired his payout.

A player from Germany states her daughter made a casino account in her title and manufactured deposits, violating both equally their limits on Curacao casinos and the daughter's legal guardianship which prohibits unbiased financial transactions.

For the reason that player verified that the checking account was in her spouse's title, we concluded the casino acted within its legal rights. We experienced suggested the participant to employ payment strategies solely under her identify Down the road. The grievance was turned down as a result of a violation from the casino's coverage. However, right after further discussions, the casino made a decision to refund the complete quantity of the player's deposits. The grievance was subsequently marked as 'settled'.

The participant from Germany had her withdrawal withheld as a result of a 3rd-occasion deposit. Player’s complaint has become fixed successfully.

The participant from Germany is having difficulties to withdraw his winnings. He afterwards verified that the issue was fixed.

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Casinos with an exceptionally substantial Protection Index are often verified by many hundreds of A large number of players when owning zero or a small variety of applicable complaints.

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Although the extra verification took for a longer time than common, the player confirmed An effective withdrawal approximately two months following the casino was educated in regards to the complaint. The grievance is solved.

This problem experienced persisted for seventeen times. Once the participant experienced lodged a criticism plus the Grievances Group experienced instructed calling the payment company for an investigation, the player's deposit was credited to his account following eighteen days. The Grievances Group had marked the complaint as 'resolved'.

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